Cooperation Agreement with Venues registered on the EPETRECERE Platform. Version 2.2, effective 11 September 2026. Republic of Moldova. Part of EPETRECERE Legal Pack 2.2. The Romanian text prevails in the event of a discrepancy between translations.
1. 1. General Provisions
2. 2. Terms and Definitions
3. 3. Subject Matter and Status of the Platform
4. 4. Registration and Electronic Acceptance
5. 5. Verification of the Venue
6. 6. The Venue Profile and Venue Information
7. 7. Photographs, Video Materials, Menus and Commercial Offers
8. 8. The Availability Calendar
9. 9. Receipt and Processing of Requests
10.10. Internal Chat and Contact Details
11.11. Confirmation of the Booking
12.22. Amendment, Rescheduling and Cancellation
13.13. Remuneration and Fees
14.14. Settlements
15.15. Prohibition on Circumventing the Platform
16.16. Rights of the Venue
17.17. Obligations of the Venue
18.18. Rights and Obligations of the Operator
19.19. Rating, Reviews and Quality
20.20. Complaints and Internal Checks
21.21. Suspension and Termination
22.22. Intellectual Property and Licence
23.23. Use of the EPETRECERE Trade Mark
24.24. Confidentiality
25.25. Personal Data
26.26. Information Security
27.27. Communications and Electronic Evidence
28.28. Automated Systems
29.29. Limitation of Liability
30.30. Indemnification against Third-Party Claims
31.31. Force Majeure
32.32. Transfer of the Account and of Rights
33.33. Amendment of the Agreement
34.34. Governing Law and Disputes
35.35. Final Provisions 36.Annex 1. Commercial Terms 37.Annex 2. Technical Recording of Acceptance 38.Annex 3. Minimum Quality Standards
1. General Provisions
1.1. This Agreement governs the relations between EPETRECERE S.R.L. (hereinafter the “Operator”, the “Platform” or “EPETRECERE”) and the legal entity or individual entrepreneur offering a restaurant, an events hall, a hotel, a winery, a terrace, an out-of-town complex, an event space or another facility intended for the holding of events (hereinafter the “Venue”).
1.2. The Agreement is a contract of adhesion and is concluded in electronic form by its acceptance upon registration or by subsequent confirmation of an updated version.
1.3. The representative of the Venue confirms that it holds the necessary authority and accepts this Agreement, the General Terms and Conditions, the Platform Rules, the Fees, the Privacy Policy and the other documents incorporated into the EPETRECERE contractual system.
2. Terms and Definitions
2.2. “Client” - the user who submits a Request for the organisation of an event.
2.2. “Request” - the Client’s application created through the Platform.
2.3. “Confirmed Booking” - the Request in respect of which the Client and the Venue have completed the confirmation procedure provided for by the Platform, and to which the system has assigned the corresponding status and a unique identifier.
2.4. “Event” - a wedding, a Cumetrie (a Moldovan christening celebration), a birthday, an anniversary, a corporate event or another occasion.
2.5. “Service Remuneration” - the payment due to the Operator for the digital infrastructure, calculated in accordance with the Fees in force.
2.6. “Venue Content” - photographs, video materials, logos, menus, descriptions, prices and other materials supplied by the Venue.
3. Subject Matter and Status of the Platform
3.1. The Operator provides digital tools for publishing the profile, managing availability, receiving requests, communicating and keeping a record of Bookings.
3.2. EPETRECERE is not the organiser of the event, the provider of the Venue's services, the employer, the agent or the representative of the Venue, and does not become a party to the contract between the Client and the Venue, save where expressly provided by a separate written agreement or by a special service.
3.3. The Operator does not guarantee any particular number of requests, revenue, rating or position in the search results.
4. Registration and Electronic Acceptance
4.1. The Venue shall provide its full name, IDNO, its registered and physical addresses, the contact person, the telephone number, the e-mail address and the other information requested.
4.2. Acceptance is effected by ticking the corresponding field and pressing the registration/confirmation button, or by another unequivocal electronic action.
4.3. The Operator shall record the date and time of acceptance, the account identifier, the version of the document and the technical logs reasonably necessary. The electronic records may be used to evidence the conclusion and the performance of the Agreement, within the limits of the law.
4.4. Signature on paper is not required, save where imposed by mandatory rules or agreed separately.
5. Verification of the Venue
5.1. The Operator may request the extract from the state register, the documents evidencing the powers of the representative, the right of use over the premises, the permits and other confirmations.
5.2. Until the verification has been completed, the profile may be hidden or restricted.
5.3. Verification confirms only that the information submitted has been checked within the limits of the Operator's procedure and does not constitute a warranty of the quality or lawfulness of each service.
5.4. The Venue shall give notice, without undue delay, of any change of owner, of registration data, of addresses, of permits and of powers of representation.
6. The Profile and the Information about the Venue
6.1. The Venue is responsible for the profile being complete, accurate and up to date.
6.2. The profile shall state the type and capacity of the halls, the address, the types of events, the services, the essential restrictions, the indicative prices or the manner in which they are set, and other information necessary to the Client.
6.3. False information, photographs of other premises, hidden mandatory charges and misleading descriptions are prohibited.
6.4. The Operator may adjust the technical presentation and hide or remove materials that are contrary to the law, to the Agreement or to quality standards, informing the Venue where this is reasonably possible.
7. Photographs, Video Materials, Menus and Commercial Offers
7.1. The materials must correspond to the actual condition of the premises and must belong to the Venue or be used lawfully.
7.2. The Venue shall update in good time the published menus, minimum order, conditions of service, rent and additional charges.
7.3. The Operator may resize, reformat and reposition materials, apply technical markings and create thumbnails, without distorting the meaning of the Content.
8. The Availability Calendar
8.1. The Venue shall keep the calendar up to date.
8.2. Changes shall be entered without undue delay.
8.3. Systematic errors may give rise to a warning, to reduced visibility or to a temporary restriction of functions.
8.4. The Operator may automatically hide the Venue for the dates marked as occupied.
9. Receipt and Processing of Requests
9.1. Requests originating through EPETRECERE shall be processed through the functionality of the Platform.
9.2. The Venue shall confirm availability, decline or request clarifications within a reasonable time.
9.3. The submission of a request does not create an obligation to hold the event until the status “Confirmed Booking” has been assigned.
9.4. The Venue shall not discriminate against Clients on grounds protected by law.
10. The Internal Chat and Contact Details
10.1. Until the stage established by the Platform, communication shall take place through the internal chat, and the transmission of telephone numbers, e-mail addresses, messaging services, social networks, QR codes and other means of circumvention may be technically restricted.
10.2. Conversations may be analysed automatically and by authorised personnel solely for the purposes of security, support, fraud prevention and dispute resolution, in accordance with the Privacy Policy.
10.3. Threats, insults, spam, malicious links and unlawful content are prohibited.
11. Confirmation of the Booking
11.1. A Booking is confirmed only after both parties have performed the actions provided for in the interface and the corresponding status has been assigned.
11.2. The system records the Booking ID, the date and time, the parties, the type and date of the event, the agreed price (where stated), the history of changes and the version of the applicable documents.
11.3. A confirmed Booking constitutes the basis for calculating the service fee in accordance with the Tariffs.
12. Amendment, Rescheduling and Cancellation
12.2. Material changes and cancellations shall be recorded through the Platform, stating the initiating party and the reason.
12.2. Upon rescheduling, the link to the initial Booking ID and the history of changes shall be preserved.
12.3. The Venue shall immediately inform the Client of any impossibility of performance.
12.4. The consequences of the advance payment, the arvună (earnest money under the Civil Code of the Republic of Moldova), the refund and other payments as between the Client and the Venue shall be determined by their agreement and by law, unless EPETRECERE provides a separate payment service.
12.5. Cancellation does not extinguish the obligation to pay the fee where the Tariffs expressly provide that it is maintained on the ground in question, or in the event of circumvention of the Platform.
13. Remuneration and Tariffs
13.1. Registration and basic listing are free of charge until the published Tariffs provide otherwise.
13.2. Standard registration and publication are free. Fixed fees per confirmed booking: wedding, EUR 200; cumătrie or baptism, EUR 100 for up to 80 guests inclusive and EUR 150 for 81 or more; birthday, anniversary or children's birthday, EUR 50 for up to 40 guests inclusive, EUR 80 for 41-80 and EUR 100 for 81 or more; corporate event, EUR 100 for up to 80 guests inclusive, EUR 150 for 81-150 and EUR 200 for 151 or more. For a small banquet or other event, including a marriage proposal, wedding ceremony or concert, the fee is EUR 50 regardless of guest count, including more than 30. No additional percentage commission is charged to venues.
13.3. The Tariff in force on the date of confirmation shall apply to the respective Booking, unless the Parties agree otherwise in writing.
13.4. The Operator may amend the Tariffs for future Bookings upon appropriate notice; the amendments shall not have retroactive effect.
14. Settlements
14.1. The calculations are displayed in the Account and/or in the Operator's invoice.
14.2. The service fee is payable within 30 calendar days from the date of final confirmation of the order on the Platform. For venues, this period starts only after the Client accepts the offer and the venue subsequently confirms the booking. The due date is calculated using the calendar date in the Republic of Moldova and displayed in the Account.
14.3. A reasoned objection shall be submitted within 10 business days; the undisputed part shall be paid when due.
14.4. In the event of delay, the Operator may send a formal notice, restrict new requests and recover documented costs and the interest/penalties permitted by law.
14.5. EPETRECERE S.R.L. is not registered as a VAT payer. VAT is not charged or added to the Platform fees stated in these Tariffs. Partners and Venues remain responsible for the tax obligations arising from their own services. Any subsequent change in tax status will be communicated and reflected in the applicable documents in accordance with the law.
15. Prohibition on Circumventing the Platform
15.1. The Venue shall not intentionally transfer outside the Platform a request received through EPETRECERE in order to conceal a confirmed Booking or to avoid the remuneration.
15.2. The restriction concerns only the relationship arising from the specific request and does not prohibit dealings with clients originating from other sources.
15.3. Where there are indications of circumvention, the Operator may request explanations, review the logs and apply proportionate measures, including calculation of the remuneration, restriction of the account or termination for serious/repeated breaches.
16. Rights of the Venue
16.1. To use the functionality, to receive requests, to update the profile, to reply to reviews and to contact support.
16.2. To determine the commercial terms independently, provided they are disclosed and lawful.
16.3. To receive notifications of material changes.
16.4. To raise objections regarding moderation, verifications and calculations.
17. Obligations of the Venue
17.1. To carry on its activity lawfully, to hold the necessary authorisations and to comply with sanitary, fire-safety, consumer-protection, employment and tax requirements.
17.2. To perform Bookings in good faith and to be liable to the Client for quality and safety.
17.3. To protect the authentication credentials and the Clients' personal data.
17.4. To cooperate in verifications and well-founded complaints.
18. Rights and Obligations of the Operator
18.1. The Operator may moderate the Content, verify information, modify the interface, the algorithms and the functionality, and implement new services and automated systems.
18.2. The Operator shall provide access within reasonable limits, technical support and the processing of data in accordance with the law.
18.3. The Operator does not guarantee uninterrupted operation or any commercial result.
19. Rating, Reviews and Quality
19.1. Reviews are published following a confirmed interaction and are governed by the Reviews Policy.
19.2. Fictitious reviews, payment for positive ratings and pressure on the Client are prohibited.
19.3. The rating may take into account reviews, cancellations, response speed, profile completeness and compliance with the rules.
19.4. Paid services do not alter ratings and do not guarantee any position.
20. Complaints and Internal Verifications
20.1. The Operator may request explanations and documents.
20.2. A warning, correction of the Content, temporary restriction, hiding of the profile or termination of the cooperation may be applied.
20.3. The measure shall be proportionate.
20.4. The Venue may lodge a reasoned objection.
21. Suspension and Termination
21.1. Access may be temporarily restricted on grounds of security, false data, debts, suspicions of fraud or serious breaches.
21.2. The Operator may terminate the Agreement for serious/repeated breaches or for risk to users/reputation.
21.3. The Venue may end the cooperation after performing the obligations that have already arisen.
21.4. Termination shall not affect the calculations, confidentiality, intellectual property and liability.
22. Intellectual Property and Licence
22.2. The rights in the Platform, the software, the design, the databases, the algorithms and the trade mark belong to the Operator or to its licensors.
22.2. The Venue retains the rights in the Content and grants the Operator a non-exclusive, royalty-free licence, unlimited as to territory, for the duration of publication and for a reasonable archiving period, for the purposes of publication, technical processing and promotion.
22.3. The Venue warrants that it holds the rights and shall compensate documented damage caused by the infringement of third-party rights through the Content supplied.
23. Use of the EPETRECERE Trade Mark
23.1. The designation “EPETRECERE Partner” and the logo may be used only with permission and in accordance with the brand rules.
23.2. Following termination, such use shall cease without undue delay.
24. Confidentiality
24.1. Commercial and technical information and information concerning users which is not public shall be used solely for the performance of the Agreement.
24.2. Disclosure is permitted with consent, to suppliers bound by confidentiality obligations, or in accordance with the law.
24.3. The obligation shall continue after termination.
25. Personal Data
25.1. Until 22 August 2026, processing shall have regard to Law No. 133/2011, and as from 23 August 2026 to Law No. 195/2024 and the applicable instruments.
25.2. The Venue shall use Clients’ data solely for the performance of the Booking and on a legal basis.
25.3. The Venue shall notify the Operator of an incident without undue delay and shall cooperate in respect of mandatory notifications.
25.4. Detailed conditions are set out in the Privacy Policy and, where necessary, in a data processing agreement.
26. Information Security
26.1. The Venue shall protect passwords and shall restrict access to authorised persons.
26.2. Any suspicion of compromise shall be notified immediately.
26.3. The Operator may temporarily block the Account in order to prevent harm.
27. Communications and Electronic Evidence
27.1. Notices shall be transmitted through the Account, by e-mail, through the application or through other channels indicated.
27.2. Logs, status history, conversations and confirmations may constitute evidence within the limits of the law.
27.3. The Venue shall keep its contact details up to date.
28. Automated Systems
28.1. The Operator may use automated moderation, anti-fraud, recommendation and ranking systems.
28.2. The results may be reviewed by a person where the law, significant consequences or a well-founded complaint so require.
28.3. The Operator may modify the algorithms and does not guarantee the profile’s position.
29. Limitation of Liability
29.1. The Operator shall not be liable for the Venue’s services, the conduct of Clients or the arrangements between them.
29.2. The Operator shall not be liable for communications outages, infrastructure providers, malicious acts of third parties or other circumstances beyond its reasonable control.
29.3. The limitation shall not apply where the law prohibits exclusion.
29.4. As between professionals, the Operator’s total liability, save for wilful misconduct and cases which cannot be excluded, is limited to the remuneration paid by the Venue over the last 6 months.
30. Indemnification for Third-Party Claims
30.1. The Venue shall compensate the documented costs and damages arising from third-party claims caused by its unlawful activity, by infringement of rights in the Content, by false information or by breach of mandatory requirements, provided that notice is given and the opportunity to participate in the defence is afforded.
31. Force Majeure
31.1. A Party shall be exonerated in respect of non-performance caused by extraordinary and unavoidable circumstances.
31.2. Notification shall be made without delay and reasonable measures shall be taken to limit the consequences.
31.3. Monetary obligations which arose previously shall remain, unless the law provides otherwise.
32. Transfer of the Account and of Rights
32.2. Transfer of the Account without the Operator’s consent is prohibited.
32.2. Reorganisation, sale of the business or a change of owner shall be notified for re-verification.
32.3. The Operator may transfer the Agreement to a successor of the Platform, with preservation of the essential rights and with notice.
33. Amendment of the Agreement
33.1. The Operator may amend the Agreement for reasons of legal compliance, development, security and processes.
33.2. Material amendments shall be published and communicated before they enter into force, within a reasonable period.
33.3. Where the law requires separate consent, the Platform shall request a new acceptance.
33.4. Continued use of the Platform alone does not constitute acceptance of commercial changes, changes to liability, or other material changes. Such changes apply to the Venue only after explicit electronic acceptance of the new version.
33.4. Continued use of the Platform alone does not constitute acceptance of commercial changes, changes to liability, or other material changes. Such changes apply to the Venue only after explicit electronic acceptance of the new version.
34. Governing Law and Disputes
34.1. The law of the Republic of Moldova shall apply.
34.2. Before bringing proceedings before a court, the Parties shall submit a written claim and shall attempt to reach a settlement within 15 working days.
34.3. A dispute which is not settled shall be examined by the competent court of the Republic of Moldova, in accordance with the mandatory rules.
35. Final Provisions
35.1. The invalidity of any one clause shall not affect the remainder.
35.2. The failure to exercise a right shall not constitute a waiver of it.
35.3. The Agreement is in force from acceptance until termination.
35.4. In the event of discrepancies between versions, the Romanian version approved by the Operator shall prevail.
35.5. The Operator's details: Societatea cu Răspundere Limitată „EPETRECERE” (EPETRECERE S.R.L.); IDNO: 1026023123354; address: MD-3701, or. Strășeni, str. Mihai Eminescu 64, of. 6, Republic of Moldova; e-mail: legal@epetrecere.md; website: epetrecere.md.
35.6. For a Venue, this Agreement prevails over the common Terms of Cooperation for partners and venues on every matter specific to halls, restaurants, Venue bookings, or the fixed fee. The General Terms and common agreement apply only as a supplement and only where they do not conflict with this Agreement.
35.6. For a Venue, this Agreement prevails over the common Terms of Cooperation for partners and venues on every matter specific to halls, restaurants, Venue bookings, or the fixed fee. The General Terms and common agreement apply only as a supplement and only where they do not conflict with this Agreement.
Annex 1. Commercial Terms
Standard registration and publication are free. Fixed fees per confirmed booking: wedding, EUR 200; cumătrie or baptism, EUR 100 for up to 80 guests inclusive and EUR 150 for 81 or more; birthday, anniversary or children's birthday, EUR 50 for up to 40 guests inclusive, EUR 80 for 41-80 and EUR 100 for 81 or more; corporate event, EUR 100 for up to 80 guests inclusive, EUR 150 for 81-150 and EUR 200 for 151 or more. For a small banquet or other event, including a marriage proposal, wedding ceremony or concert, the fee is EUR 50 regardless of guest count, including more than 30. No additional percentage commission is charged to venues.
2. The Tariffs in force are those published in the Tariffs document, which forms part of this Legal Pack.
3. Future Tariffs may be updated upon notice; the tariff of a confirmed Booking is retained.
Annex 2. Technical Record of Acceptance
The system retains the identifier of the Venue and of the representative, the version of the document, the date and time, the confirmation of the e-mail address/telephone number, the IP address and the user agent, in the minimum volume necessary, as well as an unalterable audit record.
Annex 3. Minimum Quality Standards
The profile is truthful; the photographs are current; the calendar is kept up to date; requests are examined in due time; confirmed Bookings are performed in good faith; complaints are investigated cooperatively.