EPETRECERE GENERAL TERMS AND CONDITIONS. Document v2.0 in EPETRECERE Legal Pack v2.2. Republic of Moldova. Effective 11 September 2026. Romanian is the official and prevailing text.
1. General Provisions
These General Terms and Conditions govern the use of the epetrecere.md website, of the mobile applications and of the other EPETRECERE digital services. EPETRECERE is a digital platform for searching for, selecting and booking event services and venues. Unless expressly stated otherwise, EPETRECERE does not become a party to the principal contract between the Client and the Partner or the Venue.
2. Definitions
Platform — the EPETRECERE digital services. User — any person who uses the Platform. Client — the person who creates a request. Partner — a service provider. Venue — a space for holding the event. Confirmed Booking — the request to which the system has assigned the corresponding status.
3. Registration and Electronic Acceptance
Registration is required for certain functions. The User must provide accurate and up-to-date data. Acceptance may be recorded by means of a checkbox, a confirmation button, registration of the account, an electronic signature or another permitted electronic mechanism. EPETRECERE may retain the version of the document, the date and time of acceptance, the account identifier and the necessary technical logs.
4. The Account and Security
The User is responsible for keeping access credentials confidential and must immediately report suspected unauthorized access. An Account may not be transferred without the Operator's consent.
The User may correct data, export their own data and request account deletion. Deletion does not automatically erase contractual evidence, financial records or data subject to a legal retention duty; those records are archived with restricted access.
5. Use of the Platform
The User must act in good faith and use the Platform only for lawful purposes. Fraud and fictitious accounts are prohibited. Unauthorised interference with the software and unauthorised collection of data are prohibited. Threats, unlawful content, malicious code and the infringement of third-party rights are prohibited.
6. Requests and Bookings
Sending a Request, receiving a supplier response or discussing details in chat does not itself create a Booking. For a Partner other than a Venue, the Booking is concluded when the Client accepts in the Platform the active offer identifying the service, date, price and essential terms and the system assigns Confirmed status. For a Venue, the Booking is concluded only after Client acceptance, subsequent Venue confirmation and assignment of Confirmed Booking status.
A deposit, earnest payment or direct payment to a supplier is due only where the accepted offer states the amount, due date, method, refund conditions and recipient. EPETRECERE does not verify payments outside its systems and does not hold the parties' funds.
Cancellation or rescheduling is recorded in the Platform with the initiator, reason and date. The consequences for deposits, refunds and work already performed follow the accepted offer, the parties' direct agreement and mandatory law. A supplier must justify and evidence any non-refundable amount; any refund is made without undue delay within the agreed or statutory period.
7. Communication
Before confirmation, direct contact details may be masked. After confirmation, they are disclosed only to prepare and perform the Booking, handle complaints and meet legal duties. They may not be reused for marketing, sold or retained after the purpose ends without a separate legal basis.
8. Tariffs and Payments
The applicable tariff is the one accepted and in force when the Booking is confirmed. Amount, calculation basis, exchange rate, due date, cancellation and recalculation are governed by the Fees document. A new material commercial condition applies prospectively and only after explicit acceptance.
9. User Content
The User is responsible for photographs, videos, text, logos, guest lists and other materials and confirms the necessary rights and notices. For private-event photographs, the wishes of depicted people must be respected; uploading or publishing a minor's image requires confirmation by a parent or guardian or another lawful basis. Reported content may be hidden immediately pending human review.
10. Intellectual Property
The software, the interface, the design, the database and the EPETRECERE distinctive signs belong to the Operator or are used lawfully. Registration does not transfer exclusive rights to the User.
11. Personal Data
Processing is governed by the Privacy Policy and applicable law. An organizer entering guest data must inform those guests and provide only necessary data. Partners and Venues use Client data solely for the relevant Request and Booking unless they can demonstrate a separate legal basis of their own.
12. Reviews and Rating
Reviews are governed by the Review Policy. Manipulation of the rating, fictitious reviews, the purchase of positive ratings and pressure exerted on authors are prohibited.
13. Moderation and Anti-Fraud
EPETRECERE may use automated and manual moderation, additional checks and security tools. The detailed rules are set out in the Marketplace Rules and the Anti-Fraud Policy.
14. Restriction of Access
EPETRECERE may warn, remove content, restrict features, suspend or close an Account for breach, fraud, security risk or non-payment, using a proportionate measure. Except for urgent security measures or legal duties, the User receives the reason and an opportunity to remedy or appeal to support@epetrecere.md.
A material restriction based on an automated signal may be challenged. EPETRECERE provides review by an authorized person, an opportunity to submit comments and a reasoned decision.
15. Liability
The supplier alone is responsible for the legality, price, quality, safety and performance of the service. The Client is responsible for information and obligations undertaken directly. EPETRECERE provides search, communication and record-keeping infrastructure and remains responsible for its own technical, data-protection and other non-excludable duties; it does not guarantee performance of the principal contract between Client and supplier.
16. Consumer Rights
Nothing limits mandatory consumer rights. Before confirmation, the Client must be able to identify the supplier, service, total price or calculation method, deposit, cancellation and rescheduling terms and complaint route. A mandatory right of withdrawal, remedy or refund cannot be removed by an offer or rule.
17. Force Majeure
A Party is released to the extent that the non-performance is directly caused by force majeure circumstances recognised under the applicable law and it makes reasonable efforts to limit the consequences.
18. Amendment of the Terms
Technical, editorial or beneficial changes may be notified through the Platform and take effect on the stated date if they do not reduce rights or increase obligations. Commercial changes, liability, personal data and other material terms are published as a new version and require explicit electronic acceptance. Continued use alone does not constitute acceptance of those changes.
19. Governing Law and Disputes
Moldovan law applies. A complaint may be sent to support@epetrecere.md or legal@epetrecere.md and should identify the Booking, problem and remedy requested. EPETRECERE acknowledges receipt, requests only necessary evidence and normally provides a reasoned outcome within 15 business days; mandatory rights and time limits remain unaffected.
The parties seek an amicable solution and unresolved disputes are heard by the competent court. The consumer's right to contact a consumer-protection authority or court remains unaffected.
20. Relationship Between the Documents
Mandatory law prevails. For Venues, the Venue Agreement prevails over the common agreement on matters specific to halls, restaurants, Venue confirmation and the fixed fee. For other Partners, the Terms of Cooperation prevail. The Fees document prevails for calculation, currency, due date and recalculation, and special policies for their subject matter; the General Terms supplement special documents.
21. Language Versions and Entry into Force
The document is published in Romanian, Russian and English. Romanian is the official and prevailing text. Operator: EPETRECERE S.R.L., IDNO 1026023123354, MD-3701, Strășeni, 64 Mihai Eminescu Street, office 6, Republic of Moldova; legal@epetrecere.md. Version 2.0, effective 11 September 2026.