EPETRECERE ANTI-FRAUD POLICY Version 1.0 Republic of Moldova Effective date: 20 July 2026 This document forms part of the EPETRECERE Legal Pack v2.2 and applies together with the other documents of that pack within the limits of its subject matter.
1. Purpose
This Policy seeks to prevent fraud, to protect Users and the financial interests of EPETRECERE, to prevent the manipulation of Bookings and of ratings, to detect compromised accounts and to safeguard the integrity of data.
2. Prohibited Schemes
Fictitious accounts and the use of another person's identity. False documents. Fictitious enquiries and Bookings. Concealment of a transaction that has been performed. Artificial reduction of the value of a Booking. False cancellation of a Booking that has been performed. False reviews and manipulation of ratings. Unauthorised access to accounts. Fraudulent refunds and other schemes of deception.
3. Multiple Accounts
Additional accounts are not automatically prohibited, but they may not be used to circumvent a suspension, to obtain repeated bonuses, to manipulate reviews, for fictitious activity or to avoid financial obligations.
4. Verification
EPETRECERE may request an identity document, registration documents, confirmation of authority to represent, documents concerning the Venue or the professional activity, and any other information reasonably necessary.
5. Suspicious Activity
An unusual number of enquiries, mass requests without interaction, inconsistencies and unusual technical indicators may signal risk. A single indicator does not automatically mean fraud.
6. Manipulation of Bookings and Commissions
The creation of non-existent Bookings, the statement of a false price, the concealment of the actual value or the artificial cancellation of a Booking that has been performed are prohibited. The intentional concealment of a transaction generated through EPETRECERE in order to avoid the applicable remuneration is prohibited.
7. Account Compromise
Where there are indications of unauthorised access, EPETRECERE may close the sessions, require a change of password or re-verification, block the risky action and temporarily restrict the account.
8. Payment Risk
If payments are implemented, additional authentication, a temporary delay, the verification of documents and interaction with the payment provider may be used. A good-faith dispute does not in itself constitute fraud.
9. Automated Analysis
Booking history, technical events, account behaviour and repetitive patterns may be analysed. An automated result is a signal prompting verification, and not necessarily a final conclusion.
10. Verification and Explanations
Where risk is justified, EPETRECERE may examine the profile, the Bookings, the messages, the complaints, the documents and the logs. Where security permits, the User may be given the opportunity to provide explanations and to submit documents.
11. Temporary Restrictions
For the duration of the verification, the publication of the profile, new enquiries, the modification of critical data or the function concerned may be restricted. A temporary measure does not amount to a definitive finding of a breach.
12. Outcome and Proportionality
The measures that may be applied are closure of the case without measures, a warning, the correction of data, the removal of fictitious content, the correction of the rating, the restriction of functions, the suspension or the termination of the collaboration, having regard to the gravity, the intent, the repetition, the prejudice and the cooperation shown.
13. Appeal
The User may submit additional information for the measure to be re-examined.
14. Authorities and Evidence
On a legal basis, EPETRECERE may preserve data and may disclose it to the competent authorities. The anti-fraud algorithms and thresholds may remain confidential where their disclosure would make it possible to circumvent security.
15. Good-Faith Error
A technical error, an accidental action or a good-faith dispute does not automatically constitute fraud; the circumstances are assessed as a whole. Operator Details Name: Societatea cu Răspundere Limitată „EPETRECERE” (EPETRECERE S.R.L.) IDNO: 1026023123354 Registered office: MD-3701, or. Strășeni, str. Mihai Eminescu 64, of. 6, Republic of Moldova E-mail: legal@epetrecere.md Website: epetrecere.md Version 1.0, in force as of 20 July 2026. The Romanian text is the official version.